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    TITLE Series  Course Title Course# Course Equivalent   
  It Courses  
  Desktop Courses  
Business Courses   
Managing Customer-Driven Process Improvement    
302 #REF!   Why Customer Driven? OPER0121 1
302 #REF!   Identifying What the Customer Wants OPER0122 1
302 #REF!   Translating Requirements into Process Goals OPER0123 1
302 #REF!   Understanding Processes OPER0124 1
302 #REF!   Implementing Improvements OPER0125 1
302 #REF!   Managing Process Improvements OPER0126 1
307 #REF!   Managing Customer-Driven Process Improvement Simulation OPER0120 1
ISO 9000:2000 Overview    
302 #REF!   Customer Satisfaction Through Resource Management OPER0404 1
302 #REF!   Continual Quality Improvement OPER0406 1
Supply Chain Management    
302 #REF!   Supply Chain Planning and Inventory Management OPER0503 1
Strategic IT Planning    
302 #REF!   Setting the Stage for IT Success STGY0221 1
302 #REF!   Strategic Decision Making STGY0222 1
302 #REF!   IT Challenges: Present and Future STGY0223 1
307 #REF!   Strategic IT Planning Simulation STGY0220 1
Strategic Management    
302 #REF!   Strategic Management - Planning STGY0301 1
302 #REF!   Strategic Management - Analysis and Choice STGY0302 1
302 #REF!   Strategic Management - Corporate Implementation STGY0303 1
Systems Thinking in the 21st Century    
302 #REF!   What is Systems Thinking? STGY0401 1
302 #REF!   Building a Healthy System STGY0402 1
302 #REF!   Systems-thinking Models and Thinking Skills STGY0403 1
302 #REF!   System Archetypes STGY0404 1
302 #REF!   Redesigning Your Organization: Part 1 STGY0405 1
302 #REF!   Redesigning Your Organization: Part II STGY0406 1
302 #REF!   Taking Systems Thinking into Your Personal Life STGY0407 1
       
Strategic Marketing in Action    
302 #REF!   Elements of Marketing Strategy MKT0201 1
302 #REF!   Analyzing the Market MKT0202 1
302 #REF!   Competitive Factors in Strategic Marketing MKT0203 1
302 #REF!   Writing a Marketing Plan: Phase 1 MKT0204 1
302 #REF!   Writing the Marketing Plan: Creative Strategy MKT0205 1
302 #REF!   Creating a Marketing Campaign MKT0206 1
302 #REF!   Marketing Management MKT0207 1
302 #REF!   Financial Analysis for Successful Marketing MKT0208 1
Online Branding Strategy    
302 #REF!   Introduction to Online Branding MKT0221 1
302 #REF!   The Online Branding Environment MKT0222 1
Finance Fundamentals for non-Finance Professionals    
302 #REF!   Principles of Financial Management FIN0151 1
302 #REF!   Basics of Budgeting FIN0152 1
302 #REF!   Managing Cash Flows FIN0153 1
302 #REF!   Understanding Financial Statements FIN0154 1
Practical Budgeting Skills for Business    
302 #REF!   Creating and Analyzing an Operating Budget FIN0161 1
302 #REF!   The Ins and Outs of Capital Budgeting FIN0162 1
302 #REF!   Effective Budget Management FIN0163 1
The Effective Administrative Support Professional    
302 #REF!   Getting Started--The Administrative Support Professional ADM0101 1
302 #REF!   Overview to Effective Business Communication ADM0102 1
302 #REF!   Using Effective Business Communication ADM0103 1
302 #REF!   Administrative Functions ADM0104 1
302 #REF!   Advancing Your Administrative Career ADM0105 1
307 #REF!   Effective Administrative Support Professional Simulation ADM0100 1
Advanced Skills for Administrative Support Professionals    
302 #REF!   Behavior: Putting Your Best Foot Forward ADM0111 1
302 #REF!   Managing Yourself and Those Around You ADM0112 1
302 #REF!   Partnering with Your Boss ADM0113 1
302 #REF!   Communicating with Power and Confidence ADM0114 1
307 #REF!   Advanced Administrative Support Simulation ADM0110 1
Knowledge Management Fundamentals    
302 #REF!   The Art of Knowledge Management KNOW0101 1
302 #REF!   Knowledge as Capital KNOW0102 1
302 #REF!   Putting Knowledge to Work KNOW0103 1
302 #REF!   Managing Knowledge Workers KNOW0104 1
302 #REF!   Being a Knowledge Activist KNOW0105 1
324 #REF!   Final Exam: Knowledge Management Fundamentals fe0008_eng 1
The 21st Century Learning Curve    
302 #REF!   Knowledge as Strategy: Performance Improvement KNOW0111 1
302 #REF!   The Power of the Learning Organization KNOW0112 1
302 #REF!   The Potential of Self-directed Learning KNOW0113 1
302 #REF!   Implementing and Evaluating Self-directed Learning KNOW0114 1
302 #REF!   Performance Support KNOW0115 1
302 #REF!   Benchmarking for Best Practices KNOW0116 1
       
Managing Diversity    
302 #REF!   Why Diversity Matters HR0021 1
302 #REF!   Changing the Corporate Culture HR0022 1
302 #REF!   Diversity in the Future HR0024 1
302 #REF!   Designing a Diversity Initiative HR0023 1
307 #REF!   Managing Diversity Simulation HR0020 1
316 #REF!   Managing Diversity BLTHR002 1
Behavioral Interviewing    
302 #REF!   Building a Firm Foundation HR0211 1
302 #REF!   Screening Applicants HR0212 1
302 #REF!   Preparing for the Behavioral Interview HR0213 1
302 #REF!   Conducting the Behavioral-based Interview HR0214 1
302 #REF!   Preparing as the Interviewee HR0215 1
302 #REF!   Experiencing the Behavioral-based Interview HR0216 1
307 #REF!   Behavioral Interviewing (Simulation) HR0210 1
Recruiting & Retention Strategies for the Tight Labor Market    
302 #REF!   Recruiting for the 21st Century: The Market HR0221 1
302 #REF!   Recruiting for the 21st Century: Strategies HR0222 1
302 #REF!   Recruiting Successfully HR0223 1
302 #REF!   Online Recruiting HR0224 1
302 #REF!   Facilitating Effective Hiring HR0225 1
302 #REF!   Retention HR0226 1
Effective Hiring and Interviewing Skills    
302 #REF!   Hiring Considerations HR0231 1
302 #REF!   Effective Interviewing HR0232 1
302 #REF!   Selecting the Best Applicant HR0233 1
307 #REF!   Effective Hiring and Interviewing Skills Simulation HR0230 1
316 #REF!   Effective Hiring and Interviewing Skills BLTHR023 1
HRCI/PHR Certification Program    
302 #REF!   EEO and Affirmative Action (HRCI/PHR) HR0241 1
302 #REF!   Managing Employment (HRCI/PHR) HR0243 1
302 #REF!   Employee Relations (HRCI/PHR) HR0244 1
302 #REF!   Employee Benefit Programs (HRCI/PHR) HR0247 1
302 #REF!   HRD Development (HRCI/PHR) HR0249 1
302 #REF!   Union ,Work Environments (HRCI/PHR) HR0246 1
302 #REF!   Sexual ,Harassment in the Workplace (HRCI/PHR) HR0242 1
302 #REF!   Non-union Work Environments (HRCI/PHR) HR0245 1
302 #REF!   Employee Development (HRCI/PHR) HR0248 1
302 #REF!   Occupational Health and Safety (HRCI/PHR) HR0252 1
302 #REF!   Employee Compensation (HRCI/PHR) HR0253 1
302 #REF!   Recruitment and Selection (HRCI/PHR) HR0251 1
324 #REF!   Final Exam: HRCI/PHR Certification Program fe0007_eng 1
HRCI/SPHR (Senior Professional Human Resource)    
302 #REF!   The Strategic Role of HR in Organizations hr_01_a01_bs_enus 1
302 #REF!   Workforce Planning and Employment Strategies hr_01_a03_bs_enus 1
302 #REF!   Strategic Human Resource Development hr_01_a04_bs_enus 1
302 #REF!   Managing the HR Process hr_01_a08_bs_enus 1
       
       
Moving into a Management Role    
302 #REF!   Becoming a Manager MGMT0001 1
302 #REF!   A New Manager's Responsibilities and Fears MGMT0002 1
302 #REF!   Lead and Communicate Effectively as a New Manager MGMT0003 1
302 #REF!   A New Manager's Role in the Company's Future MGMT0004 1
Essential Skills for Tomorrow's Managers    
302 #REF!   Competencies for Tomorrow's Managers MGMT0111 1
302 #REF!   Development Tools for Tomorrow's Managers MGMT0112 1
302 #REF!   The Manager as Coach and Counselor MGMT0113 1
302 #REF!   The Manager as Project Champion MGMT0114 1
302 #REF!   A Manager's Primer for Ensuring Accountability MGMT0115 1
302 #REF!   Continuous Learning for Tomorrow's Managers MGMT0116 1
307 #REF!   Essential Skills for Tomorrow's Managers (Simulation) MGMT0110 1
307 #REF!   Essential People Management Skills Simulation MGMT011S 1
316 #REF!   Essential Skills For Tomorrow's Managers BLTMG011 1
Moving from Technical Professional to Management    
302 #REF!   Management Development for Technical Professionals MGMT0121 1
302 #REF!   Communication Skills for Successful Management MGMT0122 1
302 #REF!   Process Management Skills MGMT0123 1
302 #REF!   Leadership Development for Technical Professionals MGMT0124 1
302 #REF!   Strategies for Transitioning into Management MGMT0125 1
307 #REF!   Transitioning From Technical Professional to Management MGMT0120 1
307 #REF!   From Technical Professional to Leadership Simulation MGMT012S 1
360-Degree Performance Appraisal    
302 #REF!   About 360-Degree Performance Feedback MGMT0151 1
302 #REF!   Elements of a 360-degree Performance Review MGMT0152 1
302 #REF!   Delivering 360-Degree Performance Feedback MGMT0153 1
307 #REF!   360-Degree Performance Appraisal Simulation MGMT0150 1
Managing Problem Performance    
302 #REF!   Preventing Problem Performance MGMT0161 1
302 #REF!   Identifying Problem Performance MGMT0162 1
302 #REF!   Improving Problem Performance MGMT0163 1
302 #REF!   Dealing with Problem Performance MGMT0164 1
307 #REF!   Averting Problem Performance Simulation MGMT0160 1
302 #REF!   Addressing Problem Performance Simulation MGMT016S 1
316 #REF!   Managing Problem Performance BLTMG016 1
Supporting Employees through the Change Process    
302 #REF!   Beginning the Change Process MGMT0181 1
302 #REF!   Managing Through the Change MGMT0182 1
302 #REF!   Incorporating Change in Your Organization MGMT0183 1
307 #REF!   Supporting Employees through Change Simulation MGMT0180 1
Mentoring Essentials    
302 #REF!   Effective Mentoring MGMT0251 1
302 #REF!   The Mentoring Manager MGMT0252 1
302 #REF!   Implementing an Organization-wide Mentoring Program MGMT0253 1
302 #REF!   Mentoring Strategies in the 21st Century MGMT0254 1
302 #REF!   Achieving Success with the help of a Mentor MGMT0255 1
302 #REF!   e-Mentoring MGMT0256 1
307 #REF!   Mentoring Essentials (Simulation) MGMT0250 1
Delegation Skills    
302 #REF!   Delegation Basics MGMT0261 1
302 #REF!   The Personal Approach in Delegation MGMT0262 1
302 #REF!   Managing the Delegated Environment MGMT0263 1
307 #REF!   Effective Delegation Simulation MGMT0260 1
The Successful Facilitator    
302 #REF!   The Role of the Facilitator MGMT0271 1
302 #REF!   Facilitative Fundamentals: Techniques and Tools MGMT0272 1
302 #REF!   Facilitating Work Groups and Meetings MGMT0273 1
302 #REF!   Facilitating Challenging Situations MGMT0274 1
302 #REF!   Facilitative Formats and Tools: Offering Options MGMT0275 1
302 #REF!   The Facilitative Leader MGMT0276 1
302 #REF!   The Successful Facilitator Simulation MGMT0270 1
Coach with Confidence    
302 #REF!   Coaching for Business MGMT0281 1